A: Make sure you've responded to all sponsor offers you've received so far. You must either accept or decline each offer before you can receive a new one. If you declined an offer, you also need to click "Get offers" again on the sponsor screen to request another offer for that slot.
If you accidentally deleted the offer without responding, you'll need to wait a week before a new one appears.
A: Your club must have enough senior players to field a 4-4-2 formation, and enough youth players to field a 4-4-2 formation.
A: Sign-on bonuses for coaches and physios are also included under the Transfers category.
A: No. This likely happened because the season changed (e.g., from Season 5 to 6). All sponsor income from the previous season is now calculated into the starting balance of the new season.
A: Like in real life, there is a player transfer tax in Dugout-Online (called Player Tax), which is deducted from the transfer amount.
A: Try pressing your browser's "refresh" button while on your club info page to reload the badge. If that doesn't help, please contact technical support.
A: No. Dugout-Online's most important rule is: one manager may only have one club at a time. If your current club goes bankrupt, you'll start over automatically.
A: Usually within a few hours (a day or two at most). However, if league or cup competitions are underway, or if your country has a long waiting list, it may take longer. If you've been waiting more than 10 days, contact technical support.
A: Two possible reasons:
1. The selling club was blocked (e.g., for using duplicate accounts or attempting to cheat). When this happens, all pending transfers involving that club are canceled.
2. You and the selling club share the same IP address, and the system flagged it. The bid was not necessarily cheating, but it's a warning: avoid bidding on players from that club again. Repeated activity could result in both clubs being blocked.
A: Two possible reasons:
1. The buying club was blocked (e.g., for duplicate accounts or cheating). When this happens, all pending transfers involving that club are canceled.
2. You and the buying club share the same IP address, and the system flagged it. While the bid was considered “normal,” it's still a warning. Don't trade players between those two clubs again, or both could be blocked.
A: Being in the red temporarily is not a problem. But if your club's balance drops below -£250,000, you'll receive a bankruptcy warning. You then have 14 days to recover financially. If you fail to do so, your club will be automatically reset.
A reset means:
You will start over with a new squad, no buildings, and a club rating of 1. You'll also receive a 15-point deduction for the current season and a new budget of £1,000,000.
You can change your stadium name under Club → Profile Editor. You can also change your club name and short name, but only during pre-season—and only once per pre-season.
A: A season lasts roughly 17 weeks, with an additional 3–4 weeks of pre-season. The exact length may vary depending on the current season's schedule.